General Questions

Can the unit be installed permanently?

Absolutely. The stock unit has a base that can be permanently bolted to the ground. Please refer to Step 4 of your user guide for more information.

What tools do I need assemble Street Charge?

The essentials include: a power drill with flathead, Phillips head and Torx #30 driver bits; box cutter; two furniture blankets; and an 12” Adjustable Wrench.

Does installation require technical knowledge?

No, installation is simple and straightforward and can be done without technical knowledge or professional help.

How much time should I allow for assembly?

Assembly takes 20-30 minutes with 2 individuals. Our setup video, found on www.street-charge.com/downloads, lays out the process step by step. We recommend that you watch this prior to assembly.

Where are the units deployed?

We have deployed units all over the world – parks, city squares, boardwalks, and other places where people relax or congregate.

What’s the turn time on an order?

Our Street Charge units are built to order. We need roughly 60 days to produce and deliver a Street Charge station.

Why are you doing this?

Our mission is empowering people – that includes your people, wherever they may be. Street Charge is a way for people to stay powered up and stay connected to those who matter most.

Technical Questions

Does Street Charge work at night?

Street Charge charges phones day or night. During the day, three monocrystaline solar panels collect the sun’s energy to charge up the internal lithium batteries. These enable Street Charge to power up phones, tablets and other devices at night or when the sun isn’t shining.

Can the unit operate on ambient or reflected light?

Unfortunately, the unit needs direct sunlight some time during day to replenish its batteries.

How much sun does it need?

Obviously, the more sun the better. Street Charge should be positioned where it can receive as much bright, direct sunlight as possible. Depending on usage, 2-4 hours per day is sufficient to replenish the batteries. If you have trees or a building nearby, locate or orient your unit so that it can receive as much sun as possible.

Will it work on overcast days?

Street Charge will function best in bright direct sun, but the highly efficient solar panels collect the sun’s power even on cloudy day. It’s the same reason why you should wear sunscreen every day.

How many phones can it charge at a time?

Six. There are 6 charging cords in all, two per charging table. These can be custom configured with female USB ports for people using their own cords or built-in tips compatible with most smartphones. Talk to your sales representative to configure your unit specifically to your needs.

How fast will it charge phones?

As fast as the wall – usually about 2 hours from empty to full, although it depends on how many phones are charging at one time.

In the event of heavy traffic, can I add power capacity?

Yes. If the unit cannot keep up with demand, you can power the unit by plugging it into an electrical outlet or a Goal Zero Auxiliary Power Unit (APU). We recommend the Goal Zero Yeti 150 or 400. They will charge your Street Charge battery from empty to full in less than 4 hours.

What are dimensions and weight of the Street Charge crate?

Our shipping crate is 78” x 68” x 29” and 820 lbs.

The Tough Questions

Can someone hack my phone when plugged into Street Charge?

None of the wires carry data. The USB cables on the Street Charge unit include wires for power only.

Can Street Charge be tipped over?

Street Charge is not invincible, but it weights in at 700 lbs. We are confident that the unit will remain in an upright position under normal circumstances. Most of the weight is concentrated in the top and bottom base pieces, which are 193lbs and 128lbs respectively. After over 60 deployments, we do not have any reports of a unit being tipped over.

Any reports of vandalism in NYC?

We have received very few reports of vandalism despite it being in downtown urban areas. Nonetheless, we have made improvements to the unit to protect it from the elements, misuse, and vandalism.

How does the unit perform in extreme weather?

The spec sheet states that the operating temperature range is 32 -104 degrees. Though it can operate outside those ranges, you can expect reduced performance. For what it’s worth, the Street Charge station outside our Salt Lake headquarters has endured temperatures ranging from 15 – 100 degrees Fahrenheit.

Will it withstand hurricane force winds?

The wind rating of the unit is 90 miles per hour.

Let’s be honest, what issues will I encounter?

You may have to replace cords during the first year due to normal wear and exposure to the elements. To minimize these issues, we have engineered our cords and tips to be industrial strength, adding extra nickel and gold plating for durability. We also provide three sets of replacement cords with every unit.

Maintenance Questions

Can the cords be replaced?

Absolutely. It will take just a few minutes should you need to replace cords because of damage or normal wear and tear. Replacement will require only a power drill with a Phillips head driver bit.

How often do I need to recharge the batteries when not in use?

If your Street Charge unit is left outside, the solar panels will recharge the batteries daily. If it is stored inside during the off-season, the batteries will need to be charged every 3 months.

What’s the life of the battery?

Battery life is 2 years.

What are the battery replacement costs? Are they difficult to replace?

Batteries are about $400.00 each and available from our Street Charge Parts Depot. They are easily replaced, accessible through a port in the Upper Post.

Can the charging tables be replaced?

Yes, table surfaces can be easily replaced should they become worn or damaged. However, the material is a high grade composite designed to stand up to the elements and changes in heat and humidity, allowing it to maintain its finish for years. There is no need to paint, stain or seal it.